DHL Express, a world provider of international shipping services, recently opened its first DHL fully-branded, company-owned retail shipping store in Chicago. The 1,800 sq. ft. DHL ServicePoint facility, located at 161 N. Clark Street, is in the heart of Downtown Chicago and within walking distance of CTA bus and rail lines.
“Chicago is a critical market for international trade, and the pandemic has caused a further increase in demand of our services due to the surge in online shopping,” said Nemer Abohasen, VP and General Manager, DHL Express, Midwest U.S. “We’re thrilled to be able to extend our capabilities in the heart of Chicago as part of our thriving retail strategy, which allows us to bring our industry-leading services closer to our customers.”
The new facility will help DHL manage the solid volume growth in the Chicago market, largely driven by Business-to-Consumer e-commerce shipping as a result of the COVID-19 pandemic.
In response to social distancing restrictions, the location offers new safety measures, including a Call Ahead Service and Call-On Arrival. The store also offers both staffed-assistance and self-service kiosks, as well as supplies such as bubble wrap, packing tape and DHL-branded boxes for an enhanced customer retail experience.
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world.”