Syncron recently announced the launch of Syncron Uptime, a new cloud-based solution that uses Machine Learning and Artificial Intelligence to efficiently analyze real-time sensor data, predict failures, prescribe optimized maintenance actions and maximize product uptime.
“While servitization will enable OEMs to create more customer value and reduce cost, it will also require many to redefine the way they operate and serve their customers,” said Henrik Lenerius, Chief Product Officer at Syncron. “OEMs not only need to optimize their traditional, break-fix after-sales service operations, but also future-proof their businesses to meet the customers’ evolving consumption preferences. Subscribers expect their equipment to be up and running at all times – putting previously unseen demands on manufacturers’ service organizations. The launch of Syncron Uptime, coupled with increasing data-transfer bandwidths, IoT, artificial intelligence and Machine Learning, is paving the way for OEMs to facilitate predictive and prescriptive maintenance, optimize productivity and maximize product uptime more efficiently than ever before.”
Syncron Uptime has been designed to overcome common OEM challenges, enabling OEMs to maximize product uptime cost effectively. Specific benefits software solution include:
Combining OEMs’ investments in IoT and sensor data with Machine Learning and Artificial Intelligence to detect anomalies and predict failures.
Capturing knowledge and best practices for troubleshooting products with the early indications of deterioration in performance, increasing field service productivity and improving first-time fix rates.
Breaking down data and organizational siloes to enable coordination between operations, field service management and service parts planning.
Integrating predictive maintenance work requests with field service systems and Computerized Maintenance Management System.
Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.