Growing up on U.S. Air Force bases, William Morrison (MBA’19) dreamed of following in his mother’s footsteps. When an Air Force recruiter failed to show up for two consecutive meetings, he agreed to meet with a Navy recruiter at the same office. Two years later, he found himself aboard USS Shiloh, a guided missile cruiser off
Analyst Insight: Five years ago, having a variety of channels and capabilities across your network was a competitive advantage. But as consumer expectations change, more companies are beginning to question the value of the investments required to build and support certain fulfillment capabilities. Today, supply-chain executives must create a seamless experience for omnichannel consumers, while
Employee experience is not a human resource function, rather, it starts with the day one experiences of a new hire and extends to the ongoing daily experience each employee has navigating and functioning in an organization. Source link
As the National Retail Federation stages its annual conference in New York this week, it’s worth noting that “disruption” has been ongoing in this sector for the past decade. In order to accommodate this changing consumer behavior, retailers deployed strategies and built new business models to bridge the gap between online and offline shopping experiences.
The impact of personalized experiences on shopping decisions is well accepted across industries. Customers venture into buying journeys that are both multichanneled and non-linear. With the advent of disruptive retail technologies, globalization, economic expansion and digitization, offering the right product at the right time is no longer enough. Products today need to be delivered along