As e-commerce returns volume continues to skyrocket alongside continued growth of online shopping, top shippers are challenging the notion of returns as a cost of doing business they must accept.
In some cases, in fact, a lot can be done to counter the growth of returns from an operational perspective, and many of the world’s biggest retailers have identified game-changing insights by looking at the returns process more critically.
In 2020 and beyond, sellers will continue to evaluate the right way to execute returns by looking beyond execution and leveraging e-commerce returns data to identify opportunities to combat inefficiencies and reduce costs.
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